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Trust & Security
Wordflow protects your data with encryption, privacy controls and a 99.99% uptime target, aligned with GDPR, CCPA, PDPA and the Australian Privacy Act.
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Who owns the data uploaded to Wordflow?
You retain ownership of all content, prompts, and data uploaded to your workspace. Wordflow processes this data only to provide the service, support users, and meet legal obligations.
Data ownership and processing roles are described in the Privacy Policy: https://wordflow.ai/privacy-policy
Is customer data used to train AI models?
No. Customer data is not used to train third-party AI models. AI processing is limited to delivering the requested functionality within your workspace. Details on data usage and third-party services are explained in the Privacy Policy: https://wordflow.ai/privacy-policy
Where is my data stored?
Customer data is stored in Australia by default. Custom deployments are available on Enterprise plans.
How is customer data protected in transit and at rest?
Data sent to and from Wordflow is encrypted with TLS 1.3. Stored data is protected with additional safeguards, and access is controlled with role-based permissions and JWT-based authentication.
See the 'Data Security and Compliance' section of our Privacy Policy: https://wordflow.ai/privacy-policy
Which privacy regulations are supported?
Wordflow aligns with key privacy frameworks such as GDPR, CCPA, PDPA, and the Australian Privacy Act. Jurisdiction-specific rights and obligations are explained in the Privacy Policy: https://wordflow.ai/privacy-policy
Who do you share my data with?
We never sell or rent your personal information. We only share data with the services needed to run Wordflow: Google for sign-in and Stripe for payments. See the Privacy Policy: https://wordflow.ai/privacy-policy
What is Wordflow's uptime?
Wordflow's infrastructure is built for a 99.99% uptime target.
Does Wordflow support Data Processing Agreements (DPAs)?
Yes. Data Processing Agreements are available for enterprise customers and can be provided upon request during procurement or legal review. Please contact support@wordflow.ai or submit a request via https://wordflow.ai/contact-us
How long do you keep my data?
We keep account data while your account is active and for up to 24 months after it's closed. Payment records are kept for 7 years, as required by Australian tax law.
Can you provide security or compliance documentation for procurement?
Yes. Security summaries, compliance information, and policy documentation can be provided to support procurement or vendor assessments. Please refer to our Privacy Policy for more information: https://wordflow.ai/privacy-policy
Does Wordflow support enterprise procurement and security reviews?
Yes. Enterprise procurement workflows such as DPAs, security questionnaires, and compliance reviews are supported. To begin, contact support@wordflow.ai or submit a request via https://wordflow.ai/contact-us
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