Troubleshooting

If you need help with your account, billing, features, or data, you can reach the support team through the following channels:

Email: support@wordflow.ai

Contact form: https://wordflow.ai/contact-us

‍For faster resolution, please include your account email and a brief description of the issue.

Login issues are most commonly caused by using the wrong email address, an incorrect password, or signing in with a different method than originally used. Try resetting your password first. If you still can’t access your account, contact support so the team can help verify and restore access.

Get help: https://wordflow.ai/contact-us

Access to features depends on your current plan. Start by checking which plan is active and what’s included by visiting your Subscription Management page. If a feature should be included but remains unavailable, contact support for help.

Check your plan: https://app.wordflow.ai/profile/subscription-management

Data updates occur on a scheduled basis and may not refresh in real time. If data appears missing or outdated beyond the expected update window, it may still be processing. If the issue persists, contact support so the team can investigate.

Each plan includes specific usage limits, such as tracked prompts, analysed answers, or content generation volume. When a limit is reached, access pauses until the next billing cycle or until you upgrade your plan. You can review your limits in your subscription settings.