Troubleshooting

If you need help with your account, billing, features, or data, you can reach the support team through the following channels:

Email: support@wordflow.ai

Contact form: https://wordflow.ai/contact-us

‍For faster resolution, please include your account email and a brief description of the issue.

Login issues are most commonly caused by using the wrong email address, an incorrect password, or signing in with a different method than originally used. Try resetting your password first. If you still can’t access your account, contact support so the team can help verify and restore access.

Get help: https://wordflow.ai/contact-us

Access to features depends on your current plan. Start by checking which plan is active and what’s included by visiting your Subscription Management page. If a feature should be included but remains unavailable, contact support for help.

Check your plan: https://app.wordflow.ai/profile/subscription-management

Tracking runs on a schedule, weekly by default, or daily for prompts on the Daily Tracking add-on. New results appear after the next scheduled run.

If data still looks missing or out of date after that, it may still be processing. If it persists, contact support@wordflow.ai.

Each plan includes specific usage limits, such as tracked prompts, analysed answers, or content generation volume. When a limit is reached, access pauses until the next billing cycle or until you upgrade your plan. You can review your limits in your subscription settings.