Refund Policy

1. Introduction

At Wordflow AI, we want billing, cancellations and refunds to be clear and predictable. This Refund Policy explains how subscriptions work, when you can cancel, and the limited situations where refunds may apply. It should be read together with our Terms of Service and Privacy Policy.

2. Definitions

• "Subscription Plan" refers to any paid plan (Starter, Pro, Agency or Enterprise) available on Wordflow's pricing page.
• "Free Trial" refers to the 14-day free trial included with each paid plan. You'll be asked for your payment details after onboarding, but you won't be charged unless your subscription continues after the trial ends.
• "Billing Cycle" refers to how often you're charged for your plan, either monthly or annually, starting from the date your subscription starts after the free trial ends.
• "Annual Plan" refers to a 12-month subscription billed upfront in one payment.
• "Monthly Plan" refers to a subscription billed every month on a recurring basis.
• "Usage Limits" include tracked prompts, answers analysed per month, Prompt Scanner scans, GEO Writer articles, Brand Profiles, Content Hub storage and other metered features assigned to your plan tier.
• "Effective Cancellation Date" refers to the date your subscription stops renewing. You'll keep access to your plan until the end of your current billing period, and no new charges will be made after that.
• "Refunds" refer to money returned to your original payment method for fees already paid to Wordflow. Refunds are only issued in the limited situations described in this policy, or where required by applicable law.
• "Billing Errors" refer to incorrect charges caused by payment or subscription issues, such as being charged twice, being charged the wrong amount, or being charged after you cancelled before renewal.

3. Free Trial

When you start your free trial, you provide a valid payment method but you won't be charged during the trial. If you don't cancel before the trial ends, your subscription starts automatically and we charge the plan and billing cycle you selected. You can cancel your trial at any time in your account settings.

4. Paid Subscription Billing

Subscriptions are billed in advance on a monthly or annual cycle and renew automatically unless cancelled before renewal. Payments are processed by Stripe (or another authorised payment processor). Prices are shown in US dollars, and taxes may apply depending on your location.

5. Cancellations

You can cancel at any time in your account settings. Cancellation stops future renewals and you'll keep access until the end of your current billing period. We don't provide prorated refunds for unused time, except where required by law or set out in section 8.

6. Upgrades

Upgrades take effect immediately. We may charge a prorated amount for the remainder of your current billing period, and your next renewal will be billed at the new plan price.

7. Downgrades

Downgrades take effect at the start of your next billing period. Your current plan stays active until then. After a downgrade, your access and limits will match the new plan, and some data or features may become unavailable if they exceed the new plan limits. We recommend downloading any documents you need before downgrading.

8. When Refunds May Be Issued

Refunds are not provided for change-of-mind cancellations or unused time. We will provide a refund (or, if you prefer, a credit) in these situations:

• Billing errors, such as duplicate charges
• Incorrect charges, such as being billed after you cancelled before renewal
• Where we close your account for reasons other than your breach of our Terms, or where you cancel after we give notice of a material change to our Terms, for the unused part of your prepaid billing period
• Service issues, where a refund is required under applicable law

All approved refunds are issued to the original payment method.

9. Non-Refundable Items

Discounts, coupons, partially used periods and prepaid annual subscriptions are non-refundable, except as set out in section 8 or where required by law. Enterprise or negotiated plans are governed by their separate written agreement.

10. Chargebacks and Payment Disputes

If you believe you were billed incorrectly, contact support@wordflow.ai first so we can investigate. If a chargeback is initiated, we may temporarily restrict account access while the dispute is reviewed.

11. Service Availability

We aim to provide a reliable service, but temporary interruptions (including maintenance or third-party provider downtime) do not automatically entitle you to a refund. Where a remedy is required by law, we will provide it.

12. Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law or other mandatory consumer protection laws. Where those laws require a refund, repair, replacement or other remedy, we will provide it.

13. Contact Us

For questions about this Refund Policy or to request a refund, please contact:

Email: support@wordflow.ai
Address: 6 Bourke St, Mascot NSW 2020, Australia